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Consumer Credit Act

Lloyds Storage Beds are the Sister company of Lloyds Fitted Bedrooms. 

Lloyds Fitted Bedrooms are Full Members of the Furniture Ombudsman.

Although it is incredibly rare, it sometimes happens that Customers may not be entirely happy with our products or installation. If this happens we do ask that you contact us first to see if we can rectify the issue. We take all complaints very seriously and each are personally handled by our Managing Director.

If your complaint has not been rectified to your standards you are further protected financially by our Full Membership with the Furniture Ombudsman. 

The Furniture Ombudsman is a recognised independent body for furniture. They will undertake an investigation and inform you directly of its decision. Referral to The Furniture Ombudsman will not prejudice your right to take subsequent legal proceedings.

Their address is:

Furniture Ombudsman, Standards, Maxwell, Stevenage, Hertfordshire SG1 2EW, telephone number 08701 620 690.

Read more about your rights under the Consumer Credit Act.
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